Privacy Policy

1. Data We Collect

1.1 PROPETL — No Server-Side Data Collection

PROPETL processes all data in-memory only on your local device. No property data, tenant records, financial data, or any other ERP data you work with is ever transmitted to or stored on INS servers. Your files stay on your machine for the duration of your active session and are discarded when the session ends.

Processing time: seconds. INS data retention: zero. Your data never leaves your machine.

1.2 Licensing and Purchase Data

When you purchase a PROPETL licence via Gumroad, Gumroad collects and processes your payment details. INS receives only your name, email address, and a payment reference for licence management purposes. INS does not store payment card data.

1.3 Contact and Enquiry Data

If you contact us via the website contact form, email, or WhatsApp, we collect the information you voluntarily provide (name, email, company, message content) in order to respond to your enquiry. This data is stored securely and used only for that purpose.

1.4 Website Analytics

We use Google Analytics 4 (GA4) to collect anonymised, aggregated data about how visitors use the ins.ae website. This may include pages visited, time on site, device type, browser, and referring source. This data is anonymised and does not identify you personally.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Data

We use collected data for the following purposes:

• Licence delivery and management for PROPETL purchases.
• Responding to enquiries and providing customer support.
• Sending service-related notifications (e.g., product updates, material Terms changes) to registered users who have given consent.
• Improving our website and services through anonymised analytics.
• Complying with legal and regulatory obligations.

We do not use your data for automated decision-making or profiling. We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) or United Kingdom, our legal basis for processing personal data is:

• Contract performance — processing licence data to fulfil your PROPETL purchase.
• Legitimate interests — anonymised analytics to improve our website and services.
• Legal obligation — retaining transactional records as required by UAE commercial law.
• Consent — marketing communications, where you have opted in.

4. Data Sharing and Third Parties

We share minimal data with the following trusted third parties, solely to provide our services:

• Gumroad — payment processing and licence delivery for PROPETL purchases.
• Google Analytics — anonymised website usage analytics.
• Vercel — website hosting infrastructure.

We do not share your data with any other third party without your explicit consent, except where required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and minimal data collection practices.

No method of data transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

6. Your Rights

Under GDPR (if you are in the EEA or UK) and UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Right to data portability — receive your data in a structured, commonly used, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing purposes.
• Right to restrict processing — request that we limit how we process your data in certain circumstances.
• Right to withdraw consent — withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, contact us at team@ins.ae. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Licensing and transactional records — 7 years, in accordance with UAE Federal Law No. 2 of 2015.
• Contact and support data — up to 2 years after last contact, or until you request deletion.
• Analytics data — anonymised and aggregated; no personal-level retention.

8. Cookies

We use the following cookies on ins.ae:

• Essential cookies — required for the website to function (e.g., security tokens). Cannot be disabled.
• Analytics cookies — Google Analytics 4, used to understand how visitors use our site. You can opt out via browser settings or the GA opt-out add-on.

We do not use advertising cookies or cross-site tracking cookies.

9. International Data Transfers

INS is based in Dubai, UAE. If you are accessing our services from the EEA or UK, your data may be transferred to and processed in the UAE. We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to registered users and by posting the updated policy on this page with an updated "Last updated" date. Your continued use of our services after the effective date constitutes acceptance.

12. Contact Us

For any questions, data subject requests, or to request a Data Processing Agreement, please contact our Data Protection contact:

• Entity: INS FZ-LLC
• Email: team@ins.ae
• Phone: +971 58 995 4553
• Location: Dubai, United Arab Emirates